Controller

• Charges to Student Accounts
• Billing Statements/eBill
• Making Payments on Student Accounts
• Financial Aid Refunds
• Student Privacy (FERPA)
• Perkins Loans
• Emergency Loans
• Holds
• Transcripts
• Past Due Accounts for Non Enrolled Students
• Contact Us

Have a question about refund checks, direct deposit or payment methods? Please see the Cashier's Office page for information on these topics and more.

Charges to Student Accounts

• What are the tuition and fee rates?
• What are all the different types of mandatory fees?
• I have my own health insurance must I pay the Student Health Service Fee?
• What are resource fees?
• What are course fees?
• What is an Undergraduate Matriculation fee?
• What mandatory fees are Cascades Campus students required to pay?
• I am a Non Degree Seeking Student taking 8 credits or less what fees am I required to pay?
• Must I pay the mandatory fees when I am on internship or not on campus?
• I have a charge on my account that says "Refund Tuition/Scholarship", What does this mean?
• How do I dispute a charge on my account?
• I believe that my residency status is incorrect, what should I do?

Billing Statements/eBill

• When is my bill due?
• When is interest assessed?
• Where is my statement being mailed?
• Can my parent or another person also receive a copy of my eBill?

Making Payments on Student Accounts

• How can I pay?
• How do I pay by eCheck?
• How do I pay with a credit card online?

Financial Aid Refunds

• I have a charge on my account that says "Refund Tuition/Scholarship", What does this mean?
• Why does my financial aid refund look like a charge on my account?
• How do I get my refund check or direct deposit?
• How do I set up direct deposit?
• How do I contact the Financial Aid office?

Student Privacy (FERPA)

• What is FERPA?
• I would like someone other than myself (the student) to be able to get information on my account, what do I need to do?

Perkins Loans

• What does the OSU Business Affairs/Student Loan office do?
• What is a Federal Perkins Loan?
• Where do I sign my Federal Perkins Loan promissory note?
• Why hasn't my Federal Perkins Loan gone in to my student account?
• What do I do when I leave OSU?
• When do I begin repaying my Federal Perkins Loan?
• How much will my payments be?
• How will I be billed?
• What if I have a Federal Perkins Loan from another school?
• What if I can't make my loan payments?
• What happens if I don't make my payments and don't contact the OSU Business Affairs/Student Loan office?
• What can I do if I default on my Federal Perkins Loan?
• What if I dispute my Federal Perkins Loan?
• Can I consolidate all of my student loans?
• What if I am an Armed Forces Reservist and I'm called to active duty?
• How do I defer payments on my Federal Perkins Loan?
• How can I cancel my Federal Perkins Loan?

Emergency Loans

• How do I get an emergency loan?

Holds

• Why is there a hold on my account and how can I get the hold removed?
• Why do I have an insurance hold?
• Why do I have an admissions hold?
• I am a current student, why can't I register?
• I have financial aid coming for next term; can I use those funds to remove my hold now?
• I'm a former student, how much do I have to pay to have my registration hold removed?
• After I resolve my hold, when can I expect the hold to be removed?

Transcripts

• Why is there a transcript hold on my account; official and/or unofficial?
• I need my transcripts to be sent to another school, but I have a hold. What do I do?
• I need my transcripts for a job application or to get my "XXXX Certification"
• What does it cost to obtain a copy of my official transcript?
• How long does it take to get a copy of my official transcript?

Past Due Accounts for Non Enrolled Students

• What happens once an account is placed in collections?
• My account is past due because my parents haven't been paying on my account. What should I do?
• What am I expected to pay?
• Can I make payments on my account for an extended length of time?
• What happens when I don't (or can't) make payments?
• Can I get a deferment on my Student account balance?
• Do you accept credit card payments?
• Where can I pay my bill?
• My account is past due because my parents haven't been getting the bills. What should I do?
• How do I change my address?

Contact Us

Have a question not answered in our FAQs? Contact us directly with your question! For questions regarding Perkins Loans please email Student.Loans@oregonstate.edu. Otherwise email Accounts.Receivable@oregonstate.edu. We look forward to hearing from you.