Merchant Connect: 

  • https://www.merchantconnect.com/
  • Provides copies of recent statements
  • Can view deposits (batches) and detailed information on transactions
  • Research chargebacks
  • Last ten days of deposit activity/6 months of statements
  • Itemization of monthly fees

If you are interested in accessing Merchant Connect, please email eCommerce Support with your merchant name and a list of users that will need access.


Chargebacks:

Chargebacks can occur when a customer disputes a card transaction. Your bank can transfer liability to the merchant and reclaim the value of the transaction. A chargeback is a dispute on the merchant account to reverse a transaction the merchant has processed.

A chargeback can be made up to 120 days after the transaction has been debited or from when the goods or services were due to be received.

Common circumstances in which chargebacks can be made:

  • Fraud - for instance, if a cardholder disputes participating in a transaction as it has been made with a stolen card or account number.
  • Inadequate customer service - for instance, if a customer never received the goods they ordered or if goods purchased were defective.
  • Duplicate transactions
  • Merchant didn't respond to a request for a copy of a transaction in time

Chargebacks are the merchants responsibilty. The Cashiers office can assist with the process and in finding needed documentation.