COVID-19 impact

This page contains information specific to OSU Cashier’s and Student Finance Offices. For official information from Oregon State University, see COVID-19 Updates and Information

Starting March 18, 2020 until further notice, the Cashier’s and Student Finance service windows in the lobby of the Kerr Administration Building will be closed, however staff will be working remotely and limited hours on-site to provide services, with some changes:

The Cashier’s Office drop box in the lobby will be used for accepting all in-person deposits and payments.  The drop box is secured, is in view of security cameras, and deposits will be retrieved multiple times throughout the day.  Should you have a large volume deposit that would not fit into the secured drop box, please contact the Cashier’s Office at cashiers.office@oregonstate.edu for a deposit appointment. 

Please visit the COVID-19 impact page for

Information for Students

and

Temporary Guidelines for Departmental Deposits

 

FERPA

The Family Education Rights and Privacy Act of 1974 (FERPA) is a federal law designed to protect the privacy of a student's educational records. FERPA also applies to the student's financial records. In accordance with the FERPA regulation, OSU Student Account Services is required to have the student's permission in order to release account information. If a parent/guardian/spouse/etc. contacts our offices with questions regarding a student's account, details of the account cannot be released without a valid FERPA release on file. This includes account balance, payment history, and specific charge information. 

The OSU FERPA Release Form can be printed, signed and emailed from your OSU email to one of the 3 email addresses on the top of the FERPA form. Please allow 24 hours for the update to our system.

For all student account assistance, contact us:

Email - StudentAccountServices@oregonstate.edu

Phone - 541-737-3775 (Staff on phones M-F 9am-3pm, and voicemail 24/7)

Zoom - Drop-in private meetings M-F 3pm-4pm, Click Here

Free Resources for Students

Supporting the success of all OSU students is important to the Controller's Unit. Any student who would like to learn more about free assistance with affording sufficient groceries, or who lacks a safe and stable place to live, and believes this may affect their academic success in any way, should contact the Human Services Resource Center (HSRC) for support (hsrc@oregonstate.edu, 541-737-3747). The HSRC has a food pantry, assistance signing up for SNAP, textbook lending program and many other resources to help students succeed.