Travel Focus Group

Interactions with the travel and reimbursement process yielded an overall agreement for support and disagreement regarding clarity of instructions and steps to complete the required work

  •  Ease of use and interaction with the travel process is challenging due to the amount of work, requirements, and clarity or availability of instructions
  • General support for completing travel processes are perceived positively while support for special cases was viewed negatively as not being easily received
  • Support for travel related processes is good
  • Travel processes are easy for travelers to use without supervision
  • Finding resources to complete the travel process is relatively easy
  • Lack of consistency in how travel requests/activities are processed
  • Lack of transparency and clarity in travel and reimbursement processes
  • Difficulties in pre-planning variations or not having cash advances before the trips, having to carry too much cash, security issues with money, variation in staff versus student travel
  • Standardized forms and interactive menus to simplify and reduce variability in completing and processing travel forms
  • More autonomous and localized decision-making
  • Improved standardization of travel processes across all units and accessibility to information
Last Updated: 
09/11/2019