Metrics are performance measurements tied to each key performance indicator through their corresponding key activity. Metrics are used to better understand our successes and our challenges. They will help determine service level expectations between Finance & Administration units and the people they serve, define timelines and quality level for deliverables, and provide opportunities to improve processes and address challenges.


Overarching Division Metrics

The overarching division metrics are built to track the performance of the DFA key activities and those that reach across the university, as they benefit decision-making and support OSU's goals. 


Unit-Level Key Activities and Metrics

Under development through summer 2020

At the unit level, teams will select the DFA metrics that best measure how they contribute towards DFA’s success. Each team will develop its own key activities or sub-activities to describe how the team will work to improve the performance of the division key activity and its related metric. This work will be measured by the team’s sub-metrics.

The DFA's division-wide metrics, as developed through June 2020, are listed below, next to the related Key Performance Indicator and key activity: 


KPI Key Activity Division-wide Metrics
PEOPLE Attract, develop and retain excellent and diverse people
  • Employee engagement (Talent Management, Employee Engagement/Climate Survey)
  • Diverse talent acquisition and retention

Create systems and procedures that support stakeholder success and achieve competitive advantage for the university

  • Business systems and processes that are fit for purpose (measured through process time, # of people involved, # of steps involved, # of approvals)
  • Stakeholder success (survey)

Provide for the health, safety, and well-being of our community

  • Community sense of safety/security (Climate Survey, Bias Complaints)
  • Engagement in safety/security
  • Emergency management program is current and comprehensive
  • Lab and industrial safety program is comprehensive (Peer Comparison, # of Safety Inspections/Trainings, Safety Incidents, Compliance Issues)

Build and maintain mission appropriate infrastructure

  • Facilities are clean and well-maintained (Community Survey, Inspections, Contract Performance Metrics)
  • Facilities are designed to support today’s pedagogy and flexible to support the future (Survey, Peer/Best Practice Comparison, Remodel Costs over Time)
  • Infrastructure is efficient and effective
  • Facilities are accessible to all (Accessibility Study and Progress toward Accessibility Goals)

Manage university resources for the maximum benefit of stakeholders

  • Financial resources are managed effectively (University)
  • Reserves are adequate-University, DFA, and units
  • Effort: FTE or salary spend/function or task- University, DFA, and units
  • Managing within reoccurring budget- University, DFA, and units
  • Transparency of budgets- University, DFA, and units

Manage compliance, financial and reputational risk

  • Risk maturity rating (under development with Office of Audit, Risk and Compliance)
  • Comprehensive insurance program 
  • Total Cost of Risk