The Division of Finance & Administration and University Information Technology are co-sponsoring a multi-year project to support billing and receivables at OSU. Many colleges and units across OSU send invoices and collect fees related to events and operations. The goal of the Non-Student Billing and Receivables project is to standardize, simplify and modernize non-student billing and receivable operations across OSU, with specific objectives around improving the customer experience, reducing costs, increasing revenue realization, improving internal controls/risk management, and enhancing decision-making.

Project Benefits

  • Improvements are operationalized and sustained over time

  • Internal controls over billing and accounts receivable are enhanced

  • Staff involved in accounts receivable functions are adequately trained and backed up

  • Stakeholder satisfaction – OSU customers experience a positive and consistent accounts receivable process

  • Number of billing and accounts receivable systems in use across OSU is minimized

  • Overall burden of billing and accounts receivable management is reduced

Status Update - August 2023

The project team has been working to build a framework for assessing billing units and aligning best practices. The project team is currently working through an initial questionnaire and considering how to assess the data. The framework will include the following:

  • Assessing billing units and aligning best practices
  • Identifying training needs  
  • Evaluating units’ transition readiness

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Project Team

  • Kirsten Bradley – Project Manager
  • Thomas Arand – Business Analyst
  • Lissa Perrone – Director of Business Services
  • Dwight Brimley – Accounts Receivable Manager, Controller’s Unit
  • Issam Rifai – Programmer Analyst, Enterprise Computing Services
  • Gwen Frye – Accounting Technician serving College of Agricultural Sciences
  • Greg Balck – Student Accounts Manager
  • Carly Weber – Conference Services Project Manager
  • Yanli Zhang – Fiscal Services Manager Research Office
  • Allison Majnarich – Operating Systems Network Analyst, Telecommunications

Project Sponsors

Heidi Sann, Associate Vice President for Finance & Controller
Division of Finance & Administration                                                                          

Amy McLaughlin, Executive Director, Technology & Solutions Architecture
University Information & Technology



Contact the Project Team with any questions or concerns.