- Charges to Student Accounts
- Billing Statements/eBill
- Making Payments on Student Accounts
- Financial Aid Refunds
- Student Privacy (FERPA)
- Perkins Loans
- Emergency Loans
- Holds
- Transcripts
- Past Due Accounts for Non Enrolled Students
- Making Payments
- Refunds
- Study Abroad
- Check Cashing
- Contact Us
Charges to Student Accounts
- What are the tuition and fee rates?
- What are all the different types of mandatory fees?
- I have my own health insurance must I pay the Student Health Service Fee?
- What are resource fees?
- What are course fees?
- What is an Undergraduate Matriculation fee?
- What mandatory fees are Cascades Campus students required to pay?
- I am a Non Degree Seeking Student taking 8 credits or less what fees am I required to pay?
- Must I pay the mandatory fees when I am on internship or not on campus?
- I have a charge on my account that says "Refund Tuition/Scholarship", What does this mean?
- How do I dispute a charge on my account?
- I believe that my residency status is incorrect, what should I do?
Billing Statements/eBill
- When is my bill due?
- When is interest assessed?
- Where is my statement being mailed?
- Can my parent or another person also receive a copy of my eBill?
Making Payments on Student Accounts
Financial Aid Refunds
- I have a charge on my account that says "Refund Tuition/Scholarship", What does this mean?
- Why does my financial aid refund look like a charge on my account?
- How do I get my refund check or direct deposit?
- How do I set up direct deposit?
- How do I contact the Financial Aid office?
Student Privacy (FERPA)
- What is FERPA?
- I would like someone other than myself (the student) to be able to get information on my account, what do I need to do?
- I'm in a Study Abroad program, how do I set up Power of Attorney so that someone can help with my finances while I'm overseas?
- What is a Notary Public?
Perkins Loans
- What does the OSU Business Affairs/Student Loan office do?
- What is a Federal Perkins Loan?
- Where do I sign my Federal Perkins Loan promissory note?
- Why hasn't my Federal Perkins Loan gone in to my student account?
- What do I do when I leave OSU?
- When do I begin repaying my Federal Perkins Loan?
- How much will my payments be?
- How will I be billed?
- What if I have a Federal Perkins Loan from another school?
- What if I can't make my loan payments?
- What happens if I don't make my payments and don't contact the OSU Business Affairs/Student Loan office?
- What can I do if I default on my Federal Perkins Loan?
- What if I dispute my Federal Perkins Loan?
- Can I consolidate all of my student loans?
- What if I am an Armed Forces Reservist and I'm called to active duty?
- How do I defer payments on my Federal Perkins Loan?
- How can I cancel my Federal Perkins Loan?
Emergency Loans
Holds
- Why is there a hold on my account and how can I get the hold removed?
- Why do I have an insurance hold?
- Why do I have an admissions hold?
- I am a current student, why can't I register?
- I have financial aid coming for next term; can I use those funds to remove my hold now?
- I'm a former student, how much do I have to pay to have my registration hold removed?
- After I resolve my hold, when can I expect the hold to be removed?
Transcripts
- Why is there a transcript hold on my account; official and/or unofficial?
- I need my transcripts to be sent to another school, but I have a hold. What do I do?
- I need my transcripts for a job application or to get my "XXXX Certification"
- What does it cost to obtain a copy of my official transcript?
- How long does it take to get a copy of my official transcript?
Past Due Accounts for Non Enrolled Students
- What happens once an account is placed in collections?
- My account is past due because my parents haven't been paying on my account. What should I do?
- What am I expected to pay?
- Can I make payments on my account for an extended length of time?
- What happens when I don't (or can't) make payments?
- Can I get a deferment on my Student account balance?
- Do you accept credit card payments?
- Where can I pay my bill?
- My account is past due because my parents haven't been getting the bills. What should I do?
- How do I change my address?
Making Payments
- When is my bill due?
- When is interest assessed?
- How can I pay?
- How do I pay by eCheck?
- How do I pay with a credit card online?
Refunds
- How do I get my financial aid refund check or direct deposit?
- Where can I pick-up my financial aid check?
- When is financial aid money available?
- Can you send me my Alternative Loan check?
- I lost my Financial Aid refund check, how do I get a replacement?
- How do I contact the Financial Aid office?
Study Abroad
- I'm in a Study Abroad program, how do I set up Power of Attorney so that someone can help with my finances while I'm overseas?
- What's a Notary Public
Check Cashing
Making Payments
- When is my bill due?
- When is interest assessed?
- How can I pay?
- How do I pay by eCheck?
- How do I pay with a credit card online?
Check Cashing
Contact Us
Have a question not answered in our FAQs? Contact us directly with your question! For questions regarding Perkins Loans please email Student.Loans@oregonstate.edu. Otherwise email Accounts.Receivable@oregonstate.edu. We look forward to hearing from you.