In 2017 a review of business operations, Vice President for Finance & Administration Mike Green convened an oversight committee and engaged consultant Baker Tilly for the review of the university’s business processes and operations, specifically those of Business Affairs, Business Centers and the Office of Budget & Fiscal Planning.
At the request of the oversight committee, Baker Tilly provided an evaluation of strengthens and what is going well within the university’s business operations. Their findings included:
High level of employee commitment and dedication
Focus on providing quality customer service
Employee willingness and desire to invest effort into enhancing the business structure and operations
Stakeholders reporting a higher level of compliance, expertise and professionalism since the implementation of Business Centers
Baker Tilly recommended a number of improvements to business operations. The categorized recommendations are according to the internal controls framework developed by the enterprise risk management organization, COSO (Committee of Sponsoring Organizations) of the Treadway Commission. The details of the recommendations are further outlined in the full report starting on page 6.
Link to the full report
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