KPIs and Key Activities
With the guiding principles in place, the next step in the Framework for Success project was the creation of Key Performance Indicators (KPIs) and key activities. KPIs serve to operationalize what is important to DFA, reflecting broad categories that define the things we all agree are important across the division—the things we all need to pay attention to.
Key performance indicators allow us to speak a common language across the DFA, despite our vastly different jobs. Whether a person works in Facilities, Human Resources or Accounting, everyone in the division cares about our impacts on people, and we all want to contribute to the success of the university.
However, given that the KPIs are so broad, it is important to provide a focus into which aspects of the category need the most attention. The division key activities provide a means to further focus our collective efforts. Key activities also enable people in different areas to focus on the activities that best contribute to the division's overarching goals. In this way, even if people are measuring different activities, the work we do in every unit will have an impact on the common KPIs.
Having a universal set of key activities and key performance indicators allows each group to show the progress they are making. Everyone can see how their work helps to answer questions about how the DFA is supporting OSU's goals.