Accounts Receivable Focus Groups

Perspectives from the Operations and Controls/Reporting/Financial Statement were almost identical in their outlook towards the efficiency, effectiveness, consistency of the A/R processes and their perspective on how much support/resources they receive

  •  Both focus groups only mildly agree that the work they do is value-added for accounts receivable tasks
  •  They both firmly disagree that there is consistency in how the tasks are completed
  • Technologies including Touchnet and the Student Information System (SIS) provides accuracy and validation of accounting information 
  • Cashier’s office provides excellent support and communication and are efficient and easy to work with
  • System limitations regarding the accessing and retrieval of necessary information and also the lack of integration of systems provide a challenge for critical A/R processes, additionally the inability to accept certain forms of payments
  • Lack of standardization in how various units handle A/R processes, where payments arrive, billing, invoices, etc. which exist even within groups
  • Lack of transparency and the ability to track invoices, account data, funding, payments, etc.
  • Improve the consistency of practices across business units with standardization of billing and tracking, and payment options and better transparency for payroll payment/overpayment processes
  •  Provide better IT support for A/R systems with more integration between systems
  • Create a more centralized system for customer service billing and payment processing
Last Updated: 
09/11/2019